About Us
Brokers...
Our promise and company motto, “Giving Today’s Agents More Time to
$ell”
means exactly that. We actively pursue our brokers for sales assistance
and offer support of their clients’ daily group medical administration, thus giving
the broker time to do what they do best...$ell.
Employers...
Our commitment to you is to offer the
highest standard of customer service, and expertise in the
business. We are licensed, experienced, and are here to give you, and your employees,
peace of mind, so you can concentrate on your business.
Service to you, our most valued customer, begins by offering state-of-the-art
computer services and continues by providing licensed experienced Sales, Marketing,
Underwriting and Account Management staff support.
Experienced Sales presentation and Enrollment Assistance assures
client satisfaction. Field underwriting and submission review facilitate prompt
attention and rapid on-line issue by the carrier.
But we don't stop there. You can depend on "after-the-sale" service. Our friendly,
professional Account Management team provides on-line case administration support
including employee eligibility, claims assistance, billing inquiries, commissions,
Federal Legislation and Texas Small Group Reform. Employee Benefits presentation
and Case Installation Assistance is available for all of your groups.
We understand the importance of "Retention." Prior to renewal, we are actively providing
case tracking, rate increase appeals and alternate quoting to increase your persistency
and promote your client customer service satisfaction.
"Our reputation is rich with an ongoing commitment to excellence, customer satisfaction and teamwork.
The Insurance Exchange has served the needs of independent brokers
in the state of Texas since 1980. More than twenty-five years of experience
in marketing employee benefits has made us one of the most successful
brokerage firms in the state."
-John Bievenour
President